Returns & Refunds

Returns

Gigamall offers a Hassle-free Returns policy. If you are not entirely happy with your purchase you can return it to us within 7 days.

As per the Consumer Protection Act, unwanted items may be returned within 7 days of purchase, only if the product and original package contents are complete and in a resalable condition. Unwanted items will be returned to our premises or our suppliers' premises at your expense. You will receive a credit/refund for the items once we receive them and are satisfied they are in good order. Should you wish we can have the package collected from you with our courier service and the cost will be deducted from your credit/refund. You will not be credited/refunded for the original delivery fee. Returning incorrectly ordered items will follow the same procedures. Products that have been used and cannot be resold are not returnable.
After 7 days items can only be returned for warranty related issues.

 

Damages and Missing items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, there is something missing, or if you receive the wrong item.

If there are any damaged or missing items in your order, it has to reported to us within 7 days after receiving your order. We will not be held liable for missing items after 7 days. Please check your order when it arrives to ensure everything is in order.

 

Warranties

All our products are subject to the warranty provided by the South African distributors of the products. In the case that there isn't a distributor then the warranty will be serviced by the manufacturer.
Should a product become faulty within the warranty period, you may return the product so that we can send it to the manufacturer, or its official distributors for assessment.
The manufacturer or official distributor of the product will determine if the product will be repaired or replaced under the Terms & Conditions of the warranty. The decision they make is final and no correspondence will be entered into. We cannot influence the distributors or manufacturers.

Before returning any products you must first contact us so that we can give you instructions on how to return the product.
If the product you ordered is found to be faulty within 7 days of receiving your order we will cover the cost of both the return and re-delivery of the product.
If the manufacturer or official distributor of the product determines that the fault is not covered under the terms & conditions of the warranty then the cost of return and delivery will be transferred to you.
If the product you ordered is found to be or becomes faulty after 7 days of receiving your order and it falls within the warranty period you will bear the cost of returning the product to and from us.